Questions DoorMaster already answers.
What door ranges does DoorMaster sell?
The online catalogue is organised into Royal Series, Premium Villa Series, Special Series, DoorMaster Interior Series, Turkey Series, Economy doors and Washroom doors, with further ranges such as mechanical lock, smart lock, laminox, full metal, tempered glass and reeded glass.
Where can I see doors in person?
DoorMaster publishes branches in Greater Accra, Eastern, Central and Ashanti, including Pobiman Tollbooth on the Accra–Kumasi Highway. Use the Branches page for the current phone number of each showroom.
Does DoorMaster install doors?
Yes. Professional installation is one of DoorMaster's published services. The installation steps DoorMaster describes are site assessment, door preparation, frame installation, door hanging, hardware installation and finishing. Confirm the current installation charge for your order at the branch or when you enquire, because published pages also mention campaign offers and partner installation.
How long does a mobile money refund take?
After inspection and approval, the refund goes back to the original payment method. For mobile money, DoorMaster states it may take 4 to 8 business days to show on the statement.
How long do I have to return a product?
To be eligible for a refund, return the product within 7 working calendar days of purchase. It must be in the same condition you received it and undamaged. A receipt or proof of purchase is required.
Is shopping on the website secure?
DoorMaster states that customer data is protected and is used to support the shopping experience, manage account access, and fulfil orders.
Which payment methods are accepted?
DoorMaster states that it accepts mobile money transfers on all networks, bank transfers, and credit and debit cards.
Do I receive an invoice?
Yes. An invoice is sent to the customer's email after an order is placed on DoorMaster.
What happens after I place an order?
After you place an order online, DoorMaster staff find, pack and deliver the item to you.
How long will delivery take?
Delivery depends on the customer's location. DoorMaster aims to deliver within 7 working days on longer distances.
What are the delivery charges for orders from the online shop?
Delivery charges are not fixed. They depend on the distance and location of the buyer.